Policies

IMPORTANT: If you live in an area with below freezing temperatures, make sure you are tracking your packages and bringing them inside promptly. We are not able to replace paint or other items for freezing.

SHIPPING GUIDELINES
Orders typically are shipped in up to 10 business days. Any Handmade items may take up to three weeks. On occasion there are delays from shipping companies and/or weather that are out of our control. Please feel free to email us anytime for order status and we always do our best to fill orders as soon as possible. Email customercare@thewitheredbarn.com

LOCAL PICK UPS
Your order may still take up to 10 business days to be ready. You will receive an email when the order is available for pick up. Contact customercare@thewitheredbarn.com with any questions.

INTERNATIONAL SHIPPING
International shipping can take up to 4 to 8 weeks with a possible unforseen customs delays. Any additional import fees not charged by us at the time of the order purchase will have to be paid for by the customer.

CANADA: DIY Products cannot be shipped to Canada. If your order includes any DIY Products, your entire order will be cancelled and you will need to reorder without DIY Products in the order, however you may purchase the DIY products directly through our affiliate link: https://diypaint.com/?aff=166

ALL SALE ARE FINAL. We are a small privately owned boutique and we are not in a position to issue refunds, exchanges, etc.  We cannot do add on’s to previous orders.  Please double check that you have everything in your cart. Once the order has been paid it is not possible to add product to the order. Warranties are not expressed or implied. 

Please refrain from contacting us through social media messaging, as those can get missed.

Questions can be sent to: CustomerCare@theWitheredBarn.com